The long-running scandal at the UK’s Post Office, where a technology solution didn’t work as planned, resulting in the wrongful prosecution of hundreds of sub-postmasters, could have been avoided. There are so many lessons to learn from this but a people-first approach to change could have averted the worst of this disaster. Here are just a few straightforward principles the leadership could have followed for a very different result…
Read MoreStart your change with the end in mind and keep everyone’s frustration down
A customer and employee experience of a big change that doesn’t go quite right can have real impacts on an organisation’s bottom line. But by starting to think about change with the end in mind and before you get started, can make all the difference.
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Three things to consider when you need to call time on change
Sometimes, large projects or programmes have to stop before they’ve finished. There are a myriad of things to consider when this happens, not least the impact on people. Here are three things that spring to mind, prompted by the changes to the UK’s High Speed 2 (HS2) plans.
Read MoreEarth Day 2020 – five reflections and hopes for a dazzling future
It’s been a challenging few weeks but Earth Day gave a brief respite. It gave me a chance to think about things that organisations could potentially take forward from what’s been happening and give us real hope.
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