Build a better understanding of people – and ourselves - and improve the change experience

When we understand more about ourselves and others it can be so helpful in improving how we work and especially in times of change. One of the tools I use when I work with leaders and teams is DISC, which gives insights into different behavioural styles. It can be so valuable in helping to shape and deliver the most appropriate communication approaches to keep disruption down and engagement up.

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Are you remembering to focus on the emotional side of change?

In times of change, we find it relatively straightforward to focus on what we want people to ‘Know’ and ‘Do’ as a result of communicating with them. The ‘Feel’ aspect of it can be more tricky - for leaders, this can feel like the ‘messy’ and unpredictable element. Here are a few ideas that might help.

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