A customer and employee experience of a big change that doesn’t go quite right can have real impacts on an organisation’s bottom line. But by starting to think about change with the end in mind and before you get started, can make all the difference.
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What do you think are the important messages that leaders need to communicate to their teams? Do they match what teams feel are important? And if there’s a gap, what can you do to close it?
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Sometimes, large projects or programmes have to stop before they’ve finished. There are a myriad of things to consider when this happens, not least the impact on people. Here are three things that spring to mind, prompted by the changes to the UK’s High Speed 2 (HS2) plans.
Read MoreOver the last few years as our world continues to shift at warp speed, the volume and speed of change – and uncertainty - is on the rise too, and increasingly, we look to leaders to have the answers. But they can’t know it all. They’re human too. They need support, development and a space to work through ideas and thinking out loud as much as anyone else.
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