Whenever we’re involved in big changes, listening – and asking good questions - can make a positive difference to how people feel about what’s going on. This approach can help to uncover challenges or problems that people may not want to say out loud or have trouble putting into words.

In my previous post on the topic of listening (insert link), I shared some thoughts on what it can look, sound and feel like when better listening skills could be useful. In the next post of this series on listening, I’m sharing some of the resources I’ve found handy and explained when and why they’ve helped me.

2020 has been my year of focusing on listening. As the volume seems to have been turned up on the world this year and we’ve had so many more connections through a screen, I’ve been determined to become a better listener. And, as more and more big changes are rippling through organisations (with many more likely to come in the next few months), I’m on a mission to help leaders and managers improve in this space too.